Aloki Fashions Return Policy
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At Aloki Fashions, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please read the following guidelines to understand our return process:
1. Eligibility for Returns:
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You may return any unworn, unwashed, and undamaged items within 30 days of the delivery date for a full refund or exchange.
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Items must be in their original condition with all tags and labels attached.
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Returns are accepted for the following reasons:
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Items that don't match the description entirely.
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Obtained a different item from what was ordered.
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2. Non-Returnable Items:
The following items are not eligible for return:
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Items marked as final sale.
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Accessories (e.g., jewelry, belts, hats) for hygiene reasons.
3. Return Process:
To initiate a return, please follow these steps:
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Contact our customer service team at [customer service email or phone number] to request a return authorization.
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Pack the items securely in the original packaging, if possible.
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Include a copy of your original invoice or packing slip with the return.
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Ship the package to the address provided by our customer service team.
4. Refund Process
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Once we receive and inspect your returned items, we will process your refund within 7-10 business days.
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The refund will be issued to the original payment method used for the purchase.
5. Exchange Process:
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​We regret to inform you that we do not offer exchanges at this time. If you wish to return an item for a different size, color, or style, please follow the return process outlined in Section 3, and place a new order for the desired item.
6. Shipping Costs:
Customers are responsible for all shipping costs associated with returns, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item)
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order to arrange for a replacement or refund.
8. International Returns:
​For international returns, please contact our customer service team for specific instructions.
9. Contact Us:
If you have any questions or concerns about our return policy, please feel free to contact us at
Email : info@alokifashions.com.au